Юлия К.

FreelancersЮлия Кравец

Ukraine Kyiv, Ukraine
3 months 8 days ago
added 1 proposal
Available for hire Available for hire
registered for 2 years


3D graphics
1018 place out of 3149
Position in global rating 2
  40449 place out of 308356



Work experience —4 years 2 months

August 2017 March 2018 

8 months








Kyiv, www.ciklum.com


Customer support specialist


Resolving customers issues (Skype, mail, tickets, remote connect)
Work with Jira (filters, dashboards settings)
Creating reports of request statistics
Preparing instructions
Working with processes      


February  2017

May 2017
4 months








Other countries, www.windowbook.com/


Technical support specialist


Resolving customers issues with the configuration and operation of the software             (freelance).


December 2016 February 2017

3 months








Kyiv, listex.info/


Technical specialist


Viewing logs. Help in working with databases and working with scripts. Internship.

March 2016 August 2016
6 months





Maxi Marketing


Kyiv, maximarketing.com.ua/


Technical support engineer


Configuring monitoring (Zabbix), drawing up instructions, creating accounts for employees.


October 2014 November 2015
1 year 2 months








Kyiv, www.kyivstar.ua


Specialist of IT-Monitoring


• Timely response to emergency situations, risk assessment, the establishment of    incident cards;
• Control card incident lifecycle;
• Interaction with the performers incident cards;
• Creation of reports on registered incidents and emergency situations;
• Implementation of alerts and escalations in accordance with existing procedures and regulations.


July 2014 October 2014
4 months








Kyiv, volz.ua/en/


Technical support engineer


• Provide technical support (phone, written requests, chat)
• Monitoring the performance of network and server equipment             (Nagios)
• Maintain technical documentation and reporting;
• Initial evaluation of an emergency, the decision-making to address it (checking of lines, ports, terminal equipment, critical alerts)
• Support of colocation.


August 2012 August 2013
1 year 1 month








Kyiv, ukr.net


Technical support engineer


• Provide technical support (phone, written requests, chat)
• Monitoring the performance of network and server equipment (Nagios)
• maintaining the technical documentation and reporting;
• carry out routine equipment stress tests;
• Setting up a test environment for the use of virtualization;
• Support of colocation.







Kiev National University of Technology and Design


Information Technology, Computer Science


           Professional development, courses






https://artcraft.net.ua/, 3D designer




Java start, Java ООП, Java Pro


Prog.kiev.ua, Java developer


           Key skills




Ukrainian  — native           

English     — I can attend an interview           

Russian    — I am a fluent speaker           

French      — basic knowledge




MS Outlook             Internet             SQL             PHP             HTML             CSS             MySQL             Linux             Atlassian Jira             FreeBSD             Windows Forms             Git             Java             Nagios             Zabbix             ITIL             SCOM             Joomla CMS             MS SQL             Active Directory             Autodesk Maya             Blender 3D             3D Моделирование             Unity             ZBrush


           Additional information


About me


Excellent communication skills, responsibility, teamwork, focus on results, the desire to develop.




  Recent proposals 1
текстурирование 3-д модели бумажного стакана

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