Project planning and task estimation.
Communications with team and customers.
Checking completed tasks and qualities.
Create technical documentation, user stories and guide for customers.
Constantly assess customer feedback and make necessary improvements.
Drive internal review meetings covering performance, service improvements, quality, and processes.
Provide regular and accurate management reporting on KPI teams.
Set correct customer expectation, hold internal contributors accountable for their deadlines & deliverables; pro-actively follow up with process participants.