The best freelancers
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English · Email marketing
Manila, Philippines
You will never know unless you try.
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WORK HISTORY
Whim Technologies - Virtual Administrative Assistant Brooklyn, NY • 04/2019 - Current
• Worked with the CEO and the Chief Technology Officer (CTO) and other staff to coordinate and complete special projects for new clients.
• Handled note-taking, agenda, calendar management and travel arrangements for meeting and event planning for the CEO and CTO.
• Worked with senior management to initiate new projects and assist in various processes. • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Documented some operational processes and procedures to create workflow.
QBE Insurance - Finance Services Analyst/Group Ceded Reinsurance Taguig, NCR • 08/2016 - 08/2019
• Managed large data, including reports, data entry, and checking for accuracy.
• Monitored database/data entry updates and verified for correctness.
• Completed data entry tasks with accuracy and efficiency.
• Documents completed work in appropriate logbooks.
• Sorted documents and maintained an organized filing process.
• Drafted reports for upper management as directed.
• Supported onshore (London) department with special monthly and quarterly reports.
QBE Insurance - Customer Service Officer/Quality Control Taguig, NCR • 03/2014 - 07/2016
• Product Rate Audit - audit/check correct premiums are charged to Lender-placed insurance for various properties and different perils.
• Batching - consolidate work completed by processors/agents onshore and offshore from various lines of business within MLS (Mortgage and Lender Service) and use systems to randomize the completed work to be audited by the Quality Control Team
EXL Service Philippines Incorporated - Customer Service Executive - Employee Engagement/Executive Assistant Pasay, NCR • 01/2010 - 03/2014
• Coordinated domestic travel arrangements, including booking airfare, hotel and ground transportation both for local and international executives
• Booked conference rooms and coordinated catering for executive meetings between local and visiting international clients.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
• Accurately and quickly processed cash advances, cash liquidation and corporate credit card bills report. • Assisted in coordinating between different departments across organization during preparation for client visits.
EXL Service Philippines Incorporated - Customer Service Executive Pasay, NCR • 09/2012 - 04/2013 • Answer telephone inquiries on Annuities.
• Tax-related questions. • Death Claims. • Withdrawals. • Living and Death Benefits (riders).
• Consistent in passing quality goals and monthly scorecards.
EXL Service Philippines Incorporated - Workforce Associate Pasay, NCR • 07/2010 - 09/2012
• Monitor the queue and call volume and call out attention of reps on long calls, long hold time and after call work (ACW) time.
• Generate and send interval reports to management on an hourly basis.
• Analyze intervals that were challenged with staffing and failed service levels.
• Send End of Day performance (Service Level, ASA, AHT, and Abandonment Rate).
• Generate schedules based on Active Forecast - balancing call volumes and people on break at given interval.
• Report previous day performance and current day staffing challenges and action plans during the daily meeting with Client's Workforce Team.
• Report and document any system issues encountered by the site to the client that will impact service level.
• Monitor and report any local activities or natural phenomenon (weather) that will potentially affect operations.
• Worked for two different accounts/processes - Insurance Process and Travel Process Skills/Training.
• Use of Workforce Applications including IEX/Totalview and CMS for reporting, scheduling and real-time queue monitoring.
• Simple computer troubleshooting skills.
• Client correspondence and communication.
EXL Service Philippines Incorporated - Customer Service Executive Pasay, NCR • 01/2009 - 06/2010
• Answer telephone inquiries on insurance.
• Consistent in passing quality goals and monthly scorecards.
• Was awarded as best trainee in a batch of 21 (Wave 5).
• Promoted as Workforce Associate effective July 2010.
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I am currently pursuing a Bachelor of Science degree in Information Technology at the University of Jaffna, where I am gaining a comprehensive understanding of various aspects of technology, including software development, networking, and database management. Alongside my academic pursuits, I actively engage in freelance work, leveraging my diverse skill set to provide professional services in writing articles, data entry, typing, translation, and video editing. Through hands-on experience and continuous learning, I strive to deliver high-quality results while honing my abilities in communication, time management, and problem-solving. My dedication to both academic excellence and practical application enables me to thrive in dynamic environments, contributing positively to projects and exceeding client expectations.
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Hi, my name is Maksym!
Results-oriented Javascript developer with experience managing and supporting existing PowerBI dashboards. Successfully redesigned dashboards to solve problems with data integration, constant updates, and specific client requirements. Implemented a standardized data entry format for all clients, which reduced the time of routine work from 30 minutes to 1 hour to 2-3 minutes.
Improved the design of the dashboard with adapted visual elements for each agency and client, which led to a more concise and informative presentation (reduced from 3-4 slides to 2 slides). Proven ability to optimize workflows and improve user experience while meeting tight deadlines. An intermediate level of English is required.
Skills:Front-end:React.jsJavaScriptTypeScriptHTML/CSSSCSS/SassSCSS/Sass Back-end: Node.js SQL (Relational) Version Control: Git Data Analysis: Microsoft Power BI Microsoft Power Query Microsoft Power Query Visual Studio Code Microsoft Office
Online stores and e-commerce · Content management
Kyiv, Ukraine
214
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Hello, my name is Sanju Biswas . I am a dedicated and hard working person who believes in honesty and good working relation. Though I am new at this sector of job but I have certain qualities which makes me good at this.
I am graduate of Computer Science from the university of National Board of Computer Education . My education background helps me to perform according to my client's expectations.
I am very skilled in data entry and Excel works. I am also very qualified in data
extracting and tele communicating. If you hire me, you will get many services at
one time investment.
I am very much confident of our succession together as I am punctual and creative. I look forward to hear from you soon. Thank you.
Text translation · Text editing and proofreading
Warszawa, Poland
Swift Delivery, Impeccable Quality!
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Welcome to my profile!
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