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Contact Center Specialist with knowledge of Bulgarian

project expired

Our client, a world leader in food production, announces the vacant position:

Contact Center Specialist with knowledge of Bulgarian

Main Responsibilities:

  • Respond to customer inquiries
  • Answer phone calls and business letters professionally
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary

Education and Experience

  • Degree in Finance/Accounting or Philology will be a plus
  • Computer literacy
  • Fluent knowledge of Bulgarian
  • Knowledge of customer service principles and practices
  • Six months or more experience in a call center environment will be a plus
  • Good data entry/keyboard skills
  • Knowledge of administration and clerical processes

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis
  • Problem solving
  • Customer service orientation
  • Attention to details

Office location - Lviv

If you are interested and have required experience, please, send your CV

0504443055 Inna

Project published
14 February 2017