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Company: "Iris Art Hotel" - hotel in Kharkiv

- Describe the customer interaction scheme and instructions for filling in CRM
- Analyze dialogue and make the first version of the sales script
Increased QVD (quality of dialogue)
Prepared and tested a training program and entry into office.
Increased motivation for employees
Increased sales towards group deals
CRM controls on the checklist within the company
Increased conversion for reset
- Increased Quad and quality of work in CRM for the booking department
TFO (Table of Functional Responsibility)
Creating and supplementing knowledge bases in CRM
Sustainable business process operation and implementation of the KPI standard plan (efficiency and utility ratio)
- Distributed the functionality of employees and made correction of the business processes "AS IS" and "TO BE" (the scheme as is - the current business process)

For account: coordination of the work of the department and the implementation of daily schedules with the analysis of the plan / fact of the work, assessment and hearing of the dialogue, as well as the repeated "rise" of the potential customers, the transfer of the technology and the CRM checklist to the responsible and launch it into work, the coordination of the work of the employees and the distribution between them of the responsibility zone on tasks, the evaluation and hearing of the dialogue and the quality of the CRM conduct
Work details
Added 15 April 2021
441 views
Freelancer
Anton Tyagnyryadno
Ukraine Kharkiv  4  0

Available for hire Available for hire
3 Safe completed
On service 7 years